An empty silver city bus on a rain-washed downtown street in morning sunlight

A CLEARER VIEW OF YOUR TRANSIT

Every ride.
The real story.

See your transit service through your riders’ eyes. Turn real-world evaluations into actionable insights that reveal what’s working, identify where service can improve, and help deliver a better rider experience.

Get the inside view ↗ See how it works
Real rides. Verified data. Better decisions.
ON THE GROUND. ON THE RECORD.Built for the people who keep us moving ↓01 — 06

Riding Alongside Transit Agencies
Since 2017

MARTAATLANTA
VIATRANSIT
FairfaxCONNECTOR
King CountyMETRO

01 / THE MISSING PERSPECTIVE

Your Data Knows the Route.
Do You Know the Ride?

Performance data tells you what happened. Mystery Rider evaluations show you what the experience was like from the rider’s perspective.

01

Be There.
Without Being There.

Trained riders experience your service firsthand, capturing real-time observations and evidence that give you a clear view of the rider experience.

THE PASSENGER’S PERSPECTIVE
02

Less Guesswork.
More Ground Truth.

Every evaluation is backed by when, where, and what happened. Hand your team credible evidence to answer tough questions, understand the rider experience, and act with confidence.

EVIDENCE YOU CAN STAND BEHIND
03

From “What Happened?”
to “What’s Next?”

Turn firsthand rider experiences into clear, actionable insights, giving everyone from frontline teams to agency leadership a shared view of service quality and where to improve.

INSIGHT THAT MOVES YOU FORWARD
ONE CONNECTED WORKFLOW

Street to boardroom.
Nothing lost in between.

  1. 01Ride
  2. 02Submit
  3. 03Review
  4. 04Verify
  5. 05Approve
  6. 06Report
  7. 07Act

02 / MADE FOR THE REAL WORLD

One Platform for Every Way Your City Moves.

One platform built to capture the complete rider experience—across modes, touchpoints, and journeys.

Preview a transit mode or touchpoint
  • No signal? No problem.

    Keep capturing evaluations even when connectivity drops. Data stays with the rider and syncs automatically when the connection returns.

  • Evidence Built Into Every Evaluation

    Automatic timestamps, GPS-linked responses, and photos tied directly to findings, giving every observation the context needed to verify what happened, where, and when.

  • When it’s urgent, you know.

    One-tap alerts quickly send the issue, details, and location to the right team so critical findings don’t wait for the final report.

Meet your new field app
A LOOK INSIDE THE FIELD APP SAMPLE
9:41●●●
mrMystery RiderJR
SERVICE EVALUATION

Route 42

Downtown · Outbound

Blue Line

Central Station · Northbound

Trip 1086

Paratransit · Scheduled pickup

Central Hub

Transit Center · Passenger facilities

Rider Support

Call Center · Trip planning

Trip 204

Micro-Transit · On-demand pickup

GPS activeOffline-ready
Service quality24 of 38
01 PASSENGER INFORMATION

Are destination signs correct?

YesNoN/A
01 PASSENGER INFORMATION

Are platform announcements audible?

YesNoN/A
01 PICKUP EXPERIENCE

Was pickup within the scheduled window?

YesNoN/A
01 PASSENGER INFORMATION

Is route and transfer information easy to find?

YesNoN/A
01 CUSTOMER SERVICE

Did the agent provide accurate trip information?

YesNoN/A
01 PICKUP EXPERIENCE

Did the vehicle arrive within the estimated window?

YesNoN/A
02 ACCESSIBILITY

Were major stops announced?

YesNoN/A
02 ACCESSIBILITY

Is the station elevator in service?

YesNoN/A
02 ACCESSIBILITY

Is the mobility device secured correctly?

YesNoN/A
02 ACCESSIBILITY

Are accessible paths clear and well marked?

YesNoN/A
02 RIDER ASSISTANCE

Did the agent address the rider’s question clearly?

YesNoN/A
02 BOARDING EXPERIENCE

Was the pickup location easy to identify?

YesNoN/A
All changes saved on this device
Every detail, backed up.Timestamp + GPS + evidence

BUILT FOR THE JOURNEY. EVEN OFFLINE.

03 / THE BIG PICTURE, WITHOUT THE BLIND SPOTS

Make Sense of the Entire Rider Experience.

Connect every interaction, observation, and touchpoint to uncover patterns, identify opportunities, and drive meaningful service improvements.

YOUR NETWORK, AT A GLANCE

Service overviewSAMPLE DATA

July – December
Completed evaluations248 ↗ 18 this week
Overall compliance94.2% ↗ 3.8 pts
Transit modes3 One connected view

Better service, over time.

Compliance
100%90%80%
JULAUGSEPOCTNOVDEC

Every mode. One standard.

Bus 96%
Rail 94%
Paratransit 92%

Trace every score to the ride.

Every number has a story. Every story has evidence.ILLUSTRATIVE PREVIEW
Spot the Patterns

See KPI trends, track compliance, and uncover recurring service gaps.

Put It on the Map

See where service issues happen, spot location-based trends, and trace every point back to the evaluation behind it.

Insights, Ready to Share

Turn findings into scheduled, shareable reports, giving your team the right information at the right time.

04 / NOTHING TAKEN ON FAITH

Every Finding Has the Evidence Behind It.

Go beyond a score or observation. Each finding can be supported by timestamps, location data, photos, rider observations, and review history, giving your team the context to understand what happened and act with confidence.

GPS + timestampsPhoto evidenceVersion historyDuplicate protection
THE EVIDENCE TRAILSAMPLE · RIDE 0042
  1. Ride captured

    Location, timestamp, and observations recorded.

  2. Evidence submitted

    38 answers. 3 photos. Duplicate check passed.

  3. Quality checked & verified

    Comment clarified. Version 2 saved. Supervisor verified.

    DAY 2
  4. Approved. Accounted for.

    Included in monthly compliance reporting.

    DAY 3

YOUR NETWORK. YOUR RULES.

Fits Your Agency.
Not the Other Way Around.

Your standards. Your workflows. Your priorities. Configure evaluations, requirements, and processes around the way your agency operates with the flexibility to adapt as your needs change.

01 Forms that follow your standards

Build sections, questions, and conditional follow-ups. Set compliant answers, KPI and ADA-KPI flags, and required comments on failed checks.

02 Coverage you can plan

Set monthly targets by mode, route, day, and rider. Generate future rides against your sampling quotas so coverage doesn’t cluster on the easy routes.

03 The right access for every role

Seven roles with granular, garage-scoped permissions. Keep QC, verification, and approval responsibilities clear, with notifications at every step.

04 An experience that feels like yours

Dedicated agency deployments, your branding and terminology, cloud hosting, and natural-language search across ride data.

05 / FROM THE PEOPLE ON BOARD

Fairfax
ConnectorFAIRFAX COUNTY, VIRGINIA
Alesig’s solution with the iPad allows mystery rider staff to observe service, record data, and trigger priority notifications for certain events in real time.
NP
Nick PerfiliTransportation Planner / Customer Service Manager
Fairfax Connector (FCDOT)

06 / NEXT STOP: A BETTER VIEW

Your next great decision
starts with one ride.

See how Mystery Rider brings your service into focus.
Your modes. Your standards. The real story.

Let’s take a closer look A personal walkthrough, built around your agency.